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1. What do I need to do to get my records?

Come by the office and fill out a release for medical records, be sure to bring a photo I.D.

2. How long does it take to get my records once I sign the release form?

5 to 7 working days, depending on the number of requests preceding
yours.

3. Can I send somedone eles to pick my records up for me?

Not unless you indicate on the release form their name and we have
their photo ID as well as yours.

4. Is there a charge for getting my records?

It would depend on why you need the records. (Explanation: No charge for continuation of care, otherwise, there is a $15.00 charge to pull the chart and $.15 per page for every page we copy.)

5. Can you fax my records to me, my doctor, my lawyer, etc.?

Hospital policy does not allow us to fax any records to anyone unless a doctors office request a report because the patient is waiting in the office; secondly, we must have a signature to release any record.

6. Can I get my mother, father, brother, sister, etc. record?

We cannot release any records to anyone without the patient’s signature. If the patient is in Hospice, etc. we need a copy of power of attorney and a photo ID of the person retrieving the records.

7. How long does it take to get a birth certificate?

In a minimum of four weeks patient can go to the county assessor’s office, request the certificate, the charge is $18.00. If for whatever reason the certificate is not in yet there will be another $18.00 charge every time they search for it until it comes in. Birth certificates are available on Mondays and Wednesdays only.

8. When do I get the baby's social security card?

Social Security card will arrive by mail in 6-12 weeks.

9. What if I need the social security card before I receive it by mail, for insurance purposes, etc.?

You can use the babies and/or mothers hospital arm bands and hospital crib card for proof of birth. These items are accepted 98% of the time.